Privacy Policy

Introduction

Ceerion ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our electric vehicles, or use our IoT platform and services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We collect information that identifies, relates to, or could reasonably be linked with you, including:

• Name, email address, phone number, and mailing address
• Payment information (processed securely through third-party processors)
• Account credentials and authentication data
• Company name and business information (for fleet accounts)

Vehicle Telemetry Data

Our IoT-enabled vehicles collect operational data to provide diagnostics, over-the-air updates, and improved services:

• Vehicle location, speed, and route information
• Battery health, charge status, and energy consumption
• Diagnostic codes, error logs, and system performance
• Usage patterns and driving behavior (aggregated and anonymized)
• Charging session data and network usage

Website and Analytics Data

When you visit our website, we automatically collect certain information:

• IP address, browser type, and device information
• Pages visited, time spent, and referring website
• Cookies and similar tracking technologies (see Cookie Policy)

How We Use Your Information

We use the information we collect for the following purposes:

• Process vehicle reservations, sales, and payments
• Provide customer support and respond to inquiries
• Deliver over-the-air software updates and improvements
• Monitor vehicle health and provide diagnostic alerts
• Improve our products, services, and user experience
• Send important service notifications and safety recalls
• Conduct research and development for new features
• Comply with legal obligations and enforce our terms
• Detect, prevent, and address fraud or security issues

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We work with third-party service providers who perform services on our behalf, including:

• Payment processors (Stripe, etc.)
• Cloud hosting and data storage providers
• Analytics and performance monitoring services
• Customer support and communication platforms

Business Transfers

If Ceerion is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect the rights, property, and safety of Ceerion, our users, or others.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request a copy of your data in a portable format
• Opt-Out: Opt out of marketing communications at any time
• Object: Object to processing of your information for certain purposes

To exercise these rights, please contact us at privacy@ceerion.com. We will respond to your request within 30 days.

GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), Ceerion processes your personal information under the General Data Protection Regulation (GDPR). Our legal bases for processing include:

• Performance of a contract (vehicle sales, service delivery)
• Legitimate interests (improving services, fraud prevention)
• Compliance with legal obligations
• Your consent (where explicitly provided)

You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with GDPR requirements.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Vehicle telemetry data may be retained for the lifetime of the vehicle to support diagnostics and warranty claims.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: