Frequently Asked Questions

Ceerion vehicles are specifically engineered for African conditions—rough terrain, extreme temperatures, and varying infrastructure. We use reinforced suspension systems, heat-optimized battery management, and simplified maintenance procedures that can be performed with standard tools. Every vehicle includes IoT connectivity for diagnostics and over-the-air updates.

Ceerion batteries are designed for 2,000+ charge cycles with minimal degradation, typically lasting 8-10 years in normal use. All batteries come with a comprehensive 5-year or 100,000km warranty (whichever comes first), and we guarantee at least 70% capacity retention during the warranty period.

Your Ceerion vehicle automatically downloads software updates when connected to cellular or WiFi networks. Updates include performance improvements, new features, and bug fixes. You can schedule installation times that work for you, and updates typically take 15-30 minutes while the vehicle is parked and plugged in.

Yes! Every Ceerion vehicle includes IoT connectivity that provides real-time location tracking, battery health monitoring, diagnostic alerts, and trip history. Access your vehicle dashboard through our web portal or mobile app (coming soon).

Ceerion vehicles can charge from standard electrical outlets (Level 1), dedicated charging stations (Level 2), or our fast-charging network (DC fast charging). We're partnering with solar energy providers to deploy charging infrastructure across major transport corridors in Africa.

Charging time varies by vehicle and charging method. As examples: the Riida two-wheeler charges fully in 3-4 hours on standard outlet, 1-2 hours on Level 2. Larger vehicles like the Terrahaul take 6-8 hours on Level 2 or 45-90 minutes on DC fast charging to reach 80% capacity.

Range varies by model and conditions. Our compact two-wheelers (Riida, Triida X) offer 70-120km per charge, while larger vehicles like the Nomad and Space provide 150-250km. Heavy-duty models (Terrahaul) offer 200-300km depending on payload. Range is affected by terrain, speed, climate, and load.

Ceerion batteries use advanced thermal management systems designed for high-temperature environments. While extreme heat can reduce range by 10-15%, our cooling systems maintain optimal battery temperature during operation and charging. Park in shade when possible and avoid charging in direct sunlight for best results.

Electric vehicles require significantly less maintenance than combustion engines—about 60% less. Recommended service intervals are every 10,000km or 12 months for inspection, tire rotation, and brake checks. No oil changes, spark plugs, or transmission service needed!

Ceerion is building a network of authorized service centers across Africa. We also train local mechanics to work on our vehicles using standard tools. For warranty service, visit an authorized center. For routine maintenance, trained local mechanics can perform most services.

Ceerion vehicles come with a 3-year/60,000km comprehensive warranty covering all major systems. The battery has an extended 5-year/100,000km warranty with guaranteed 70% capacity retention. Motor and power electronics are covered for 5 years. See your owner's manual for complete warranty terms.

Start by exploring our vehicle lineup to find the right model for your needs. When you're ready, you can reserve your vehicle online with a $500 refundable deposit. Our team will contact you to finalize specifications, payment, and delivery details.

We partner with financial institutions across Africa to offer competitive financing and leasing options. Fleet operators can also access bulk purchase programs with flexible payment terms. Contact our sales team to discuss financing options in your region.

Yes! We offer special pricing, financing, and support for fleet operators purchasing 10+ vehicles. Fleet benefits include dedicated account management, priority service, centralized IoT dashboards, and custom configuration options. Contact us for fleet pricing.

Delivery times vary by model and region, typically 4-12 weeks from order confirmation. High-demand models may have longer wait times. We'll provide estimated delivery dates when you place your order and keep you updated throughout the process.